We pride ourselves on Doing It Right and back our work by a 100% Money Back Policy if we fail to deliver your order. If you believe that we have made a mistake with your order, please contact us and tell us where we went wrong.
If we see that we have indeed underdelivered on your order, we’ll provide you with either a free replacement order, store credit or give you your money back. It is up to you to decide what you want.
First Things First!
GoSoundcloud is in NO WAY associated or affiliated with SoundCloud®. All Logos, Trademarks and the Brand Name belongs to their respective owner, and we don’t establish any claim or ownership of it. Just so you know.
Now that we’ve got that out of the way, let’s focus on our 100% Money Back Policy.
Money Back Policy
When will your order be replaced, exchanged for store credit or refunded in full? Quite simple: when we fail to deliver your order!
Failure to us is when you order one of our services, and we don’t keep our promise to you.
In example; let’s take an order of 12 SoundCloud Comments. This service actually contains 12 comments that will be delivered to your SoundCloud track(s) of choice and has a delivery time of 24 hours.
When the complete delivery of your order of 12 comments finalizes after 24 hours and ONE minute, we have failed to deliver your order. And because of this fact, you are now eligible for either a free replacement order, store credit or your money back. It’s that simple.
We promise to provide meaningful comments that are relevant to your track or genre. It guarantees that other SoundCloud viewers will not read anything weird or unrelated. Please note that failure to deliver is NOT the simple fact that you are unhappy about the contents of the comments on your track.
If you prefer, we offer you the option to submit your own comments. These comments will get written by our users on your SoundCloud track(s). This way you know exactly what to expect.
In the case where you do submit your own comments, and we fail to use them, then, again, you are within your right to either claim a free replacement order, store credit or your money back, based on the terms of our Money Back Guarantee.
So to recap;
- Deliveries of your order(s) over a more extended period than shown in the various services IS failure to deliver.
- Client submitted comments that were not used during the processing of your order IS failure to deliver.
- You not being happy about the comments that were made is NOT failure to deliver.
But to be honest, we have yet to receive our first grumpy email from an unhappy customer.